Mastering Communications, Part 5

For our July Coffee with the Coach, we continued to explore the highs and lows of treatment acceptance with a focus on financial presentation.

Persuading a patient that treatment is needed is, more often than not, the easier part of treatment presentation. In cases where there is a noticeable cosmetic flaw or if the patient is in discomfort, they already have internal motivation to resolve the issue. However, these patients may still say no, why is that?

Tune in to our July webinar and see how you can increase your case acceptance rate by learning how you can build and show patients the value in your work is worth the price tag!

We often focus on the patient experience during their visit but neglect what they experience before they even set foot in the office. What can we look at to increase value prior to a patient's first visit?

Learn the power of the word "Yet" and how can we can use it to involve the patient in the diagnosis process. What else can we use during consultations to keep our patients in the loop?

How do we answer the ultimate question, "How much does it cost?"

Is it okay to give quotes over the phone? How important is time, place, and context when presenting treatment?

Hear questions from other members and see what Dr. Goldberg recommends with battling dental office's most common barriers.